Get the app
Support

How can we help?

Write to us
AutomaticCredits back when a video fails
48 hoursA wrong video, remade or credits back
Questions

Everything people ask.

Short, straight answers. If yours isn't here, write to us.

01Getting started

What do I need?

Your song and one clear photo of your face, from the front. Add photos of your left side, your right side and your full length too, and you get more kinds of shots. You can use the camera in the app or pick photos you already have.

Which phones does it work on?

MelodyReel is coming to iPhone and Android.

How does it work?

Add your song and pick the part you want. Add your photos, choose your look and a place, and see a picture of how your video will look. Then we make it: every shot is made from your own photos, cut on the beat and lip synced to your singing.

How long does a video take?

Usually about 4 minutes for a 30 second video. You can leave the app while it is made, and it tells you when your video is ready. If it ever takes longer than an hour, your credits come back automatically.

Can I try it first?

Yes. Make a free 8 second preview clip of you singing your song, before you spend a credit. One per account. It carries a small watermark, and you can save it to your phone.

02Your photos and your face

Will it really look like me?

Every picture of you is an edit of your own photo, so your face and hair stay yours from shot to shot. You also see a picture of your video before any credit is used.

What photos work best?

A clear, well lit photo of your face from the front, looking at the camera, with nothing covering your face. For wide shots, add a full length photo that reaches at least your knees.

Can I change my clothes and look?

Yes. Keep what you wear in your photos, or add a picture of an outfit. You can also choose accessories, hair and makeup. Save a look and use it on every single of the era.

Can I put someone else in my video?

Only if they have given you permission. The face in every photo must be yours, or belong to someone who said yes. No celebrities, politicians or lookalikes.

Can I make a video with no one in it?

Yes. Choose "No person in my video" and you get a video of places and moments that fit your song, with no one in it. No photos are needed.

What happens to my photos?

They are used only to make your videos, and deleted 30 days after your video is made. They go to the four companies that make the pictures and clips: Google, ByteDance, MiniMax and fal.ai. Our Privacy policy has the details.

03Songs and music

What songs can I use?

Any song you own or have the rights to use in a video, including songs you made with AI music tools on a plan that lets you use them. You cannot use someone else's recording, such as a famous artist's track, without the rights.

Which files can I upload?

MP3, M4A, WAV or AAC, up to 10 minutes long. Then you pick the part of the song you want in your video.

Can I make a video of my whole song?

A video can be up to 60 seconds long, so you pick the part that matters most: the hook, the chorus or the drop. Full length songs are not possible yet.

Does the singing match my voice?

Yes. The singing shots are lip synced to the voice in your song, and the cuts land on its beat and follow its sections.

Are explicit lyrics allowed?

Yes. Explicit language and adult or violent themes in music are fine. We only refuse hate speech, slurs, sexual content and real violence against people.

Can two people sing in one video?

Not yet. Each video has one performer.

04Your video

How long are the videos?

Pick 30, 45 or 60 seconds. Every video is vertical, made for TikTok, Instagram Reels and YouTube Shorts.

What quality are the videos?

Vertical HD: 720 x 1280 at 30 frames a second, the shape and size TikTok, Reels and Shorts play.

Can I change a shot I don't like?

Yes. Open the shot and choose a new take, a closer or wider view, or the other side. A change costs 5 credits. If a shot came back wrong, the fix is free.

Do I own my video?

Yes. The video is yours: post it, sell it, do what you like with it. Your song stays yours too.

Is there a watermark?

Paid videos have no visible watermark. The free preview clip has a small one. Every video carries an invisible label that says it was made with AI, as the platforms ask.

Will people know it was made with AI?

The video carries an invisible AI label, and some platforms add their own tag when you post. What you say about it when you post is up to you.

Where are my videos kept?

In the app, for as long as you have an account, so a video you made months ago still plays and downloads. Save any video to your phone whenever you like.

05Credits and paying

How do credits work?

One credit makes one second of video: a 30 second video uses 30 credits, a 60 second video 60. The Entry pack covers a 30 second video; for 45 or 60 seconds, choose Creator or Pro. The app shows how many credits a video will use before anything is charged.

Is there a subscription?

No. You buy credits when you need them, and they never expire.

What if a video fails?

It costs nothing. If a video fails, or takes longer than an hour, its credits come back automatically, with no ticket needed.

What if my video comes out wrong?

Tell us from that video within 48 hours. If the face isn't yours, the look changes between shots, a shot falls apart, the cuts miss the beat, or it's the wrong length. You choose: a remake or your credits back.

Can I stop a video while it is being made?

Yes. You pay only for the shots already finished, and the rest of your credits come back. The app shows the numbers before you confirm.

Can I get my money back?

Apple or Google handles refunds of money, under their rules. Credits can't be exchanged for money.

06Account and privacy

Who can use MelodyReel?

Anyone 18 or older.

How do I delete my account?

In the app, go to Account, then Delete my account. Your account, performers and looks go straight away. You can also email us.

Can someone report a video of them?

Yes. Anyone can report a video of themselves and ask for it to be deleted, with or without an account, using the code on the video, on our Report a video page. We act on every report.